Las comunicaciones y plataformas tecnológicas crecieron significativamente, más del 60% de las empresas que tenían proyectado abrir un canal electrónico de ventas E-coomerce, fueron prácticamente obligadas a priorizar dicho proceso, lo que llevo a una verdadera revolución en las ventas online y el desarrollo de nuevos canales digitales.
Debido al alto volumen de ventas y transacciones online, fue necesario la implementación de diferentes sistemas de comunicación entre el cliente y la empresa, llevando está al surgimiento y afianzamiento de plataformas OMNIDIRECCIONALES y sistemas de atención al cliente Multiagente, este último con la capacidad de integrar los canales principales de comunicación digital de una empresa, como son MESSENGER, WHATSAPP, WEB CHAT, TELEGRAM, INSTAGRAM, todo centralizado en un solo buzón de entrada y con la capacidad de atender al tiempo las comunicaciones generadas por los diferentes canales a través de múltiples agentes operando al tiempo.
“El exito en las ventas online, sera producto de la capacidad de entender la necesidad del cleinte y la velocidad de respuesta en sus canales digitales”
Multiagente WhatsApp
Alianza System, y su grupo de especialistas, entendió la necesidad de atención óptima que hoy tiene las empresas frente a sus clientes, por tal motivo, implemento dentro de sus soluciones tecnológicas un novedoso sistema de comunicación OMNIDIRECCIONAL, con el fin de atender y suplir la creciente demanda de las ventas online y canales digitales.
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Xin chào, tôi muốn biết giá của bạn.
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Salam, qiymətinizi bilmək istədim.
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